Knows your catalogue
Product names, variants, materials, sizing notes, lead times — Kiln has read every line of your store. Recommends with reasons, not lucky guesses.
Not a chatbot you bolt on. An agent your store is born with.
Most store "AI" is an app you install after the fact — it reads a help doc, speaks in a stranger's voice, and can't actually sell. Kiln is generated the moment your store is, and it knows the difference between a product and a paragraph.
A bolt-on chatbot
- A separate app, installed after the store is built.
- Trained on a help-doc — not your actual catalogue.
- Off-the-shelf voice that sounds like every other store.
- Answers questions; can't build a cart or close a sale.
- Lives only on your site, invisible to AI shopping agents.
Kiln AI
- Generated in the same pass as your brand and catalogue.
- Reads your live products, inventory, and orders at query time.
- Speaks the brand voice LOAM wrote for you — tunable by you.
- Recommends, recovers carts, and moves customers to checkout.
- Shoppable by ChatGPT, Claude & Perplexity through open surfaces.
Speaks in your voice
Trained on the brand voice LOAM generated for you. If your store is quiet and precise, Kiln is too. If it's loud and playful, Kiln matches.
Closes the loop
Recovers carts, follows up on browsed-but-not-bought, answers shipping questions before they become tickets. Hand-offs to humans when the conversation needs one.
Improves with edits
Every correction you make trains the agent for next time. Tone tuning is a slider, not a system prompt — the model is yours to refine.
How Kiln works.
Born with your store
When LOAM generates your brand and catalogue, it generates Kiln in the same pass. No install, no separate training project — it ships on by default.
Grounded in live data
Kiln reads your real products, variants, inventory, shipping options, and order status at the moment a customer asks. Answers are grounded in your store, not guessed from a generic model.
Speaks your voice
It inherits the brand voice LOAM authored from your five answers. Tone is a slider you control — quiet and precise, or loud and playful — not a prompt you have to engineer.
Closes the loop — or hands off
Kiln recommends with reasons, recovers browsed-but-not-bought, and answers shipping before it becomes a ticket. When a conversation needs a human — a refund call, a sensitive issue — it routes to you instead of guessing.
Agent-shoppable, from day one.
Kiln is built on the same open agent surfaces — MCP, llms.txt, and an OpenAPI manifest — that every LOAM storefront exposes. Customers can talk to your store from your storefront, and so can ChatGPT, Claude, Perplexity, and any agent that learns to shop. Your brand shows up where AI search happens, not just in classic Google.
Questions, answered.
Is Kiln just a chatbot?
No. A chatbot is a separate app bolted onto a finished store and trained on help docs. Kiln is generated together with your store, reads your live catalogue and orders, speaks your brand voice, and can build a cart and complete a sale — and it's shoppable by external AI agents, not just on your own site.
What does Kiln actually know about my store?
Your full catalogue — product names, variants, materials, sizing, and lead times — plus live inventory, shipping options, and order status, all read at query time so answers stay current. It recommends with reasons drawn from your real products.
Can customers buy through Kiln?
Yes. Kiln recommends, builds carts, recovers abandoned ones, and moves the customer to your Stripe-grade checkout. It sells — it doesn't just answer questions.
Can ChatGPT, Claude, or Perplexity shop my store?
Yes. Every LOAM store exposes open agent surfaces — MCP, llms.txt, and an OpenAPI manifest — so AI agents can browse and transact the same way Kiln does on your site. Your brand shows up where AI search and agentic shopping happen, not only in classic Google.
Do I control Kiln's tone?
Yes. Kiln inherits the brand voice LOAM generated for you, and tone is a slider you adjust. Every correction you make trains it for next time — the model is yours to refine, not a fixed system prompt.
How is Kiln different from Shopify's chat apps?
Shopify chat apps are third-party installs that read help docs and bolt onto a store you assembled elsewhere. Kiln is generated with the store, grounded in live commerce data, sells natively, and is agent-shoppable by default. See LOAM vs Shopify in full.
Describe what you sell. Kiln comes built in.
Free during beta. No credit card. Your store ships with its customer agent already trained.