Lifecycle email, written for you
Welcome series, abandoned cart, post-purchase follow-up, re-engagement, win-back. Drafted in your brand voice on first paint; editable on the same screen.
One inbox, three sides
Merchant replies, Kiln conversations, and customer messages converge into one inbox. Every interaction is visible in context — no copy-pasting between apps.
Kiln answers; you intervene
Kiln handles the predictable questions: shipping times, sizing, returns policy. The conversation is yours to read, hand off, or take over at any time.
Personal, at scale
Past orders, browsing history, and conversation history feed each reply. The 200th customer this week gets the same level of attention as the first.